Privacy

FosterTalk is committed to ensuring that your privacy is protected. This privacy policy explains how we use your personal data (“information” or “data”) we collect about you and how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy

We are the controller and responsible for your information.

We have appointed a Data Protection Officer who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the Data Protection Officer using the details set out in the Contact section below.

We collect, store and use identifiable information about you in order to deliver our services to you. We collect information about you to process your request such as: sending you FosterTalk news and information, enabling you to download materials; managing your enquiry; or if you agree, emailing you about other projects, products and services we think may be of legitimate interest to you.

This privacy policy explains how we hold, process and retain any personal information you provide to us and we collect about you when you use this website.

What information do we collect about you?

We collect, store and use identifiable information about you in order to deliver our services to you. We collect this information when you:

• Register with us for FosterTalk membership
• Submit an enquiry or feedback
• Purchase and/or study an e-learning course
• Book, register, and/or attend a training course or event
• correspond with us by email
• View resources on our website(s) whilst logged in
• Enter a competition.

The information is likely to include your name, job title, organisation, email address, telephone number and topics of interest to you, as well as your mailing preferences. We also retain information relating to ethnicity, gender and birth dates as provided on your FosterTalk registration form.

What if you fail to provide your information?

If you fail to provide your information, this will affect our ability to provide you with services.

How will we use the information about you?

Each section provides you with information about:

• what information we hold and process;
• in respect of information that we did not collect from you directly, where we obtained that information from, and what types of information we have collected;
• the purposes for which we may process your information; and
• the legal grounds on which we process your information.

Contact Data

We may process information that you provide to us (“contact data”). This contact data may include your name, address, telephone number, email address, home address and postcode, foster role and employment details and may be provided to us in writing, through our online contact forms or our website. We may use this contact data during the course of providing our services, in conjunction with our partners, to you. The legal basis for this processing is for the purposes of performing our contract with you, or in taking steps at your request prior to entering into a contract.

Where you have provided your consent for us to do so, we may contact you regarding the latest promotions and offers regarding our services, and those products and services of our partner organisations, and to send you newsletters.

Transaction data

We may process information relating to any payments made to you through our website (“transaction data”). The transaction data may include your name, contact details, employment details, your bank account details, and the transaction details. The transaction data may be processed for the purposes of processing these payments and keeping proper records of those transactions.

The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract, our legitimate interests, namely our interest in the proper administration of our website and business and where we are processing sensitive personal data, your consent.

Website data

We may process data about your use of our website and services (“website data”). The website data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the website data is our analytics tracking system. This website data may be processed for the purposes of analysing the use of the website and services.

The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.

Forum Account Data

If you set up an account with us on our website for the purposes of posting on our forums, you may provide us with information about yourself (“forum account data”). This forum account data may include your name, email address and your login information including login email/username and password.

We may use this data to provide you with services from our web site, to monitor and administer your account with us, and to process any other services that we provide. The legal basis for this processing is the performance of our contract with you, and/or taking steps, at your request, to enter into such a contract.

Where you have provided your consent for us to do so, we may also use this data for the purposes of carrying out marketing activities, specifically in order to tailor the offers, advertisements and promotions that we bring to your attention both when we contact you, and through our website.

If you opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information. If at any time you wish to unsubscribe from receiving future emails, we include detailed unsubscribe instructions appear at the bottom of each e-mail.

Member data

If you take out one of our membership packages, we may process information that you provide to us (“member data”). This member data may include your name, home address and postcode, telephone number, email address, date of birth, data relating to equality and diversity (this may include information about your gender, mental and physical health, ethnicity and sexual orientation), credit or debit card details, and may be provided to us in writing, through our online contact forms or through our website or the online portals that we provide and your login information including login email/username and password.

We may use this data to provide you with pricing information, for administering your account(s) with us, and for providing our services to you. The member data may also be processed during the course of your use of the services that we provide, and for the purposes of administering and renewing your membership, performing our contract with you, or in taking steps at your request prior to entering into a contract and where we are processing sensitive personal data, your consent. Sensitive personal data is a special category of personal data and we will only process it with your explicit consent for agreed purposes at the point of collecting

Where you have provided your consent for us to do so, we may contact you regarding the latest promotions and offers regarding our hotels and services, and to send you newsletters.

Notification data

We may process information that you provide to us for the purpose of subscribing to our newsletters (“notification data”).The notification data may include your name and email address and may be processed for the purposes of sending you our newsletters.

The legal basis for this processing is consent.

Correspondence data

We may process information contained in or relating to any communication that you send to us (“correspondence data”). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using our contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping.

The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

Other processing activities

In addition to the specific purposes for which we may process your personal data set out above, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

You can update your mailing preferences anytime or cancel your membership by emailing us at enquiries@fostertalk.org.

How is your information stored?

We store and process personal data and information on our secure servers. Data is stored and processed on FosterTalk’s behalf by a range of software packages, data stores and organisations, in accordance with this privacy policy and under contract from FosterTalk.

We take reasonable steps to protect the personal data collected against loss, misuse, unauthorised use, access, inadvertent disclosure, alteration and destruction. However, no network, server, database, Internet or e-mail transmission is ever fully secure or error free. Therefore, you should take special care in deciding what information you send to us electronically and when disclosing personal information.

Providing your personal data to others

Our partner service providers. We may share your data to our partners who manage and support us such as Paypal and any third party partners or providers of the services we deliver as part of your membership with FosterTalk such as, third party Tax, legal and medical helplines. If we share your personal data with any such third parties, we will inform you who those third parties are beforehand, and on what basis they will process your information. We may also share your data with other companies within our group of companies.

We may use third party service providers to help us operate our business and our web site or administer activities on our behalf. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Our insurers/professional advisers

We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining and maintaining insurance coverage, managing risks, obtaining professional advice and managing legal disputes.

Social Media Platforms

We operate the following social media pages Facebook, Instagram, Twitter, and LinkedIn. If you join one of our Social Media pages, please note that the provider of the social media platforms have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data on our social media pages.

Where we provide your personal data to any third party

Where we share your personal data with any third party, we will ensure this processing is protected by appropriate safeguards including a suitable data processing agreement with that third party. These providers cannot use your data for any other purpose, other than that set out in their contract with FosterTalk. So they cannot contact you or sell your data to others.

To comply with legal obligations

In addition to the specific disclosures of personal data detailed above, we may also disclose your personal data where such disclosure is necessary for compliance with a legal obligation we have to comply with, or in order to protect your vital interests or the vital interests of another individual.

Transfers of your personal data outside of the European Economic Area

All of the personal data that we collect is processed within the United Kingdom.

If in the future your personal data is transferred outside of the EEA, we will ensure that either (a) The European Commission has made an “adequacy decision” with respect to the data protection laws of the country to which it is transferred, or (b) we have entered into a suitable data processing agreement with the third party situated in that country to ensure the adequate protection of your data. In all cases, transfers outside of the EEA will be protected by appropriate safeguards.

Retaining and deleting personal data

Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

Unless we contact you and obtain your consent for us to retain your personal data for a longer period, we will retain and delete your personal data as follows:

Contact data will be retained for 6 months following the date of our last contact or dealing with you as part of your membership, at the end of which period it will be deleted from our systems.

Transaction data will be retained for 6 months following the date of our last contact or dealing with you as part of your membership, at the end of which period it will be deleted from our systems.

Website data will be retained for 6 months following the date of our last contact or dealing with you as part of your membership, at the end of which period it will be deleted from our systems.

Forum Account data will be retained for 1 year following the date of our last contact or dealing with you, at the end of which period it will be deleted from our .

Membership data will be retained for 6 months following the date of our last contact or dealing with you as part of your membership, at the end of which period it will be deleted from our systems.

Correspondence data will be retained for 6 months years following the date of our last contact or dealing with you as part of your membership, at the end of which period it will be deleted from our systems.

We may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

Your rights

You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:

• your request not being found to be unfounded or excessive, in which case a charge may apply; and
• the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

We may withhold personal information that you request to the extent permitted by law.

The rights you have under data protection law are:

• the right to access;
• the right to rectification;
• the right to erasure;
• the right to restrict processing;
• the right to object to processing;
• the right to data portability;
• the right to complain to a supervisory authority; and
• the right to withdraw consent.

Your right to access your data

You have the right to ask us to confirm whether or not we process your personal data and, to have access to the personal data, and any additional information. That additional information includes the purposes for which we process your data, the categories of personal data we hold and the recipients of that personal data. You may request a copy of your personal data. The first copy will be provided free of charge, but we may charge a reasonable fee for additional copies.

Your right to rectification

If we hold any inaccurate personal data about you, you have the right to have these inaccuracies rectified. Where necessary for the purposes of the processing, you also have the right to have any incomplete personal data about you completed.

Your right to erasure

In certain circumstances you have the right to have personal data that we hold about you erased. This will be done without undue delay. These circumstances include the following: it is no longer necessary for us to hold those personal data in relation to the purposes for which they were originally collected or otherwise processed; you withdraw your consent to any processing which requires consent; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are certain general exclusions of the right to erasure, including where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for establishing, exercising or defending legal claims.

Your right to restrict processing

In certain circumstances you have the right for the processing of your personal data to be restricted. This is the case where: you do not think that the personal data we hold about you is accurate; your data is being processed unlawfully, but you do not want your data to be erased; it is no longer necessary for us to hold your personal data for the purposes of our processing, but you still require that personal data in relation to a legal claim; and you have objected to processing, and are waiting for that objection to be verified. Where processing has been restricted for one of these reasons, we may continue to store your personal data. However, we will only process it for other reasons: with your consent; in relation to a legal claim; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

Your right to object to processing

You can object to us processing your personal data on grounds relating to your particular situation, but only as far as our legal basis for the processing is that it is necessary for: the performance of a task carried out in the public interest, or in the exercise of any official authority vested in us; or the purposes of our legitimate interests or those of a third party. If you make an objection, we will stop processing your personal information unless we are able to: demonstrate compelling legitimate grounds for the processing, and that these legitimate grounds override your interests, rights and freedoms; or the processing is in relation to a legal claim.

Your right to object to direct marketing

You may instruct us at any time not to process your personal information for marketing purposes.

In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

You can object to us processing your personal data for direct marketing purposes. If you make an objection, we will stop processing your personal data for this purpose.

Your right to object for statistical purposes.

You can object to us processing your personal data for statistical purposes on grounds relating to your particular situation, unless the processing is necessary for performing a task carried out for reasons of public interest.

Automated data processing

To the extent that the legal basis we are relying on for processing your personal data is consent, and where the processing is automated, you are entitled to receive your personal data from us in a structured, commonly used and machine-readable format. However, you may not have this right if it would adversely affect the rights and freedoms of others.

Complaining to a supervisory authority. You also have the right to make a complaint at any time to the Information Commissioner’s Office, the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the Information Commissioner’s Office so please contact us in the first instance.Right to withdraw consent. To the extent that the legal basis we are relying on for processing your personal data is consent, you are entitled to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

Exercising your rights. You may exercise any of your rights in relation to your personal data by written notice to us in addition to the other methods specified above.

Access your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email, telephone us or write to us at the following address. We want to make sure that your personal information is accurate and up to date and you may ask us to correct or remove information you think is inaccurate

Email: enquiries@fostertalk.org. Telephone: 01527 836910

Post: FosterTalk, Oak Tree House, Waterside, Hanbury Road, Stoke Prior, Bromsgrove, Worcestershire, B60 4FD

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

Other websites

This website may include links to third party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy notices. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. We encourage you to exercise caution and read the privacy notice of every website you visit.Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. You should check this page occasionally to ensure you are happy with any changes to this policy. This privacy policy was last updated on 28 January 2019.

Contact us

This website is owned and operated by Foster Talk Limited.

Please contact us if you have any questions about our privacy policy or information we hold about you:

Email: enquiries@fostertalk.org. Telephone: 01527 836910

Post: FosterTalk, Oak Tree House, Waterside, Hanbury Road, Stoke Prior, Bromsgrove, Worcestershire, B60 4FD

Information about our use of cookies

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

Some of the cookies we use are necessary for our website to function properly. These types of cookies will not store your personal data and cannot be switched off.

Other cookies that we would like to use may store your personal data, but we will only use these cookies if you have given your consent for us to do so when you first use our website.

Types of Cookies Used

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, such as our online portal and alumni network. The cookies we use are “session” cookies. These are temporary cookies which are destroyed when you close your browser.  When you close the browser and go back to the website it will not recognise any of your data.  You will have to log back in to retrieve your settings/personalised information.  A new session cookie will be generated, which will store your browsing information and will be active until you leave the site and close your browser.

Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. We will only use these cookies if you have given your consent for us to do so.

Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). We will only use these cookies if you have given your consent for us to do so.

Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We may use this information to make our website and any advertising displayed on it more relevant to your interests. We will only use these cookies if you have given your consent for us to do so.

Information collected by our cookies

The strictly necessary cookies will not normally store your personal data. The data collected may include analytical/performance, functionality, and targeting cookies may collect information including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use.

Blocking/Withdrawing Consent

You may withdraw your consent to our use of non-essential cookies at any time by using contacting us at enquiries@fostertalk.org.

You may also block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.

However, if you use your browser settings to block all cookies (including strictly necessary cookies) you may not be able to access all or parts of our site.

Privacy Policy

Please see our privacy Policy above.