About the standard
The Government wants services for all that are efficient, effective, excellent, equitable and empowering – with the citizen always and everywhere at the heart of service provision. With this in mind Customer Service Excellence ® was developed to offer services a practical tool for driving customer-focused change within their organisation.
We were assessed on those areas that matter to customers when it comes to services – aspects such as delivery, timeliness, information, professionalism and staff attitude. The standard also places an emphasis on developing customer insight, understanding the user’s experience and robust measurement of service satisfaction.
Achievement of the standard gives FosterTalk formal recognition and a badge of quality; and it gives you as a member, reassurance about the quality of the service you will receive from us.