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Members Helpline

Our Fostering Advice Helpline is a confidential, impartial advisory service for FosterTalk members, provided by qualified Social Workers with a background in adoption and fostering.

How can the Fostering Advice Helpline help you?

The Fostering Advice Helpline provides support to foster carers, and our qualified Social Workers can help you to clarify policy and procedure, talk you through the next steps to take in concerning situations and provide you with the information needed to make an informed decision.
Our aim is to minimise disruption of placements, retain foster carers and provide professional and knowledgeable support at a time when fostering services are under pressure and facing cuts.

The Fostering Advice Helpline receives calls about a range of issues including:

  • S47/Safeguarding issues
  • Allegations and complaints against foster carers or family members
  • Children being moved from placement
  • Historical allegations
  • “Standards of care” concerns
  • Reviews of approval
  • Terminations of Approval
  • Appeals to the IRM
  • Referral to the ISA
  • Concerns about young people leaving care
  • Children’s Rights
  • Payment of allowances

The Fostering Advice Helpline promotes good practice by:

  • Providing information and clarification about regulations and standards and where possible each Fostering Service Provider’s own policies and procedures (where these have been provided to us)
  • Encouraging dialogue between the foster carer and their fostering service in order to resolve issues
  • Ensuring foster carers can access legal advice and representation quickly where this is needed
  • Facilitating a referral for a AST (Allegations Support Team) Advisor where the Fostering Service Provider has contracted for this service
  • Maintaining an open and honest dialogue with Foster Carers which enables them to fully engage with the process
  • Maintains confidentiality at all times unless a child or a foster carer is at risk of harm

Fostering Information and Resources

FosterTalk provides a wide range of advice and information leaflets for members on topics such as:

  • Advocacy for looked after children
  • Fostering unaccompanied asylum seeking children and young people
  • Preparing young people for leaving foster care/Staying Put
  • Permanency options
  • Kinship Care
  • Special Guardianship Orders
  • Education and special educational needs (SEND)
  • Insurance for foster carers
  • Fostering Legislation

Foster Carer members – Access to the Fostering Advice Helpline

We welcome you to call the Fostering Advice Helpline providing members access to a confidential Social Work Support team on 0121 758 5013 available Monday to Friday 9.00 am to 5.00  pm.

Organisational members – Access to the Fostering Advice Helpline

Employees with organisational membership who would like fostering advice can call us on 0121 758 5013 Monday to Friday 9.00 am to 5.00 pm.